What is Videoreach?

2 min read

Videoreach is an interactive online video tool that allows Health Systems or Service Providers to create interactive, engaging and asynchronous conversations with their Patients/Members. It is a web based platform that allows you to create video based education, video surveys, follow ups, and video based screenings to engage Patients, improve health outcomes, improve adherence and reduce time and costs for your staff.

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Our goal with Videoreach is to simulate the same connection and presence with your Patients/Members as if you were physically there, but make it easy for you to do this in an automated way using proven and secure technology.

With Videoreach, you can educate your Patients/Members leveraging your face and voice just as you would do in the office with pre-recorded videos. Or, ask them questions with pre-recorded videos to simulate a conversation with your Patinets, and they can answer with single or multiple choice responses. We are looking to add new response types such as audio and voice soon. In the meantime, check out this article to learn about the different response types.

Videoreach also allows you to turn certain standard protocols of connecting or following up with Patients into automated interactions of you with them. Videoreach allows you to build these protocols as Programs in Videoreach that are triggered based on key Patient/Member dates and preferences. For example, if a Patient/Member has an imporant procedure such as a surgery coming up, you can:

  1. Send them an initial video educating them about the surgery
  1. Help them prepare for the surgery by reminding them of key steps (medications, diet, etc) and you can ask them questions to learn if they followed the key steps.
  1. Send them a video introducing yourself and connecting with them to help them ease the anxiety.
  1. Follow up with them after the surgery and check in on them.
  1. And, get feedback on how you did.

All of the above can be setup to be automated with your own presence in front of your Patients/Members and Videoreach manages the orchestration of these interactions based on each Patient’s/Member’s surgery date without any involvement from you. Further, all of this can be done in many different languages so your Patients truly can feel comfortable in connecting with your business.

Give it a try by signing up for a free trial. Check out our pricing page to learn more. Any more questions about Videoreach, please check out the Help Center. Or, feel free to reach us via the Contact Us form on the Videoreach website.

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